Quotation #006
- Posted by Ron Holohan on June 12th, 2007 filed in quotations
“Many companies have a culture in which they try to exceed customer expectations by delivering more than was agreed upon; this practice, often referred to as ‘gold plating,’ increases risk and uncertainty and may inject a host of potential problems into the project.”
Andy Crowe, PMP
The PMP Exam: How to Pass on Your First Try
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